HTML tags in Jira notifications (batching email notifications)

Please note: this article is about Jira Server batching email notifications. For Jira Data Center notifications, see HTML tags in Jira notifications sent by Jira Data Center 8.20.0+.

What is batching email notifications?

Batching email notifications is a new feature introduced in Jira 8. The feature groups events that occur in a Jira issue within 2-10 minutes and sends a single notification email listing the changes.

You can find more information about the feature here:
https://confluence.atlassian.com/adminjiraserver080/configuring-email-notifications-967897768.html#Configuringemailnotifications-batching

Why do I see HTML tags in batching email notifications?

The Batchers app (the add-on that provides the Batching email notifications feature) uses a diff renderer to highlight changes made by a user with a green and red background. This diff renderer cannot display changes in an HTML document and forces the plain text format.

Solution

Fortunately, modifying the Batchers app to fix the diff renderer is easy. There's no need to restart Jira nodes after installing the altered version of the Batchers app, and it retains the diff functionality.

Every Jira version is matched with a specific version of the Batchers add-on.

Please get in touch with our support team (use our support portal or send an email to [e-mail]), and we will provide the modified Batchers add-on for your specific Jira version. We can also provide instructions on how to alter the Batchers app.