HTML tags in Jira notifications (Jira Data Center 8.20.0+)

Please note: this article is for Jira Data Center version 8.20.0 or newer. It covers both regular and batching email notifications.

Why do I see HTML tags in Jira email notifications?

Jira uses a diff renderer to highlight changes made by a user with green and red background. This diff renderer cannot display changes in an HTML document and forces the plain text format.

Solution

To correctly display email notifications containing JEditor-enabled fields updates, Jira needs modified email templates. Here's how to replace the default Jira email templates with the modified templates:

1. Download templates.zip
2. Navigate to Jira administration > System > Mail > Email templates
3. Click Upload .zip and select the downloaded templates.zip file
4. After uploading, Jira should report that templates have been uploaded successfully, and you need to wait ~5 minutes until Jira applies the changes

Note:

• You don't need to restart Jira nodes after uploading the templates
• Modified templates survive Jira restarts
• Modified templates are stored in the shared Jira home directory
• You don't need to re-upload these templates when you upgrade JEditor
• Upgrading to Jira 9 will require a new set of templates