Service Desk

Enabling JEditor for SD

If you use Atlassian Service Desk you may want to enable JEditor for the Description and/or the Comment field on the customer portal. To enable JEditor for SD, do the following:

  1. Navigate to Jira administration > Add-ons
  2. Select Manage add-ons
  3. Locate JEditor in the list of user-installed add-ons
  4. Expand JEditor's list of modules
  5. Enable these modules:
    1. JEditor for CP users
    2. JEditor SD Comment (if you want JEditor to render the Comment field on the customer portal)
    3. JEditor SD Description (if you want JEditor to render the Description field on the customer portal)
    4. JEditor SD Environment (if you want JEditor to render the Environment field on the customer portal)
  6. Navigate to JEditor Configuration > Settings
  7. Enable the Attach Uploads parameter
  8. Change the value of the Image Links parameter to Native Links
  9. Save

Enabling JEditor for the Agent's Comment field

By default, JEditor is not enabled for the agent comment field (Service Desk agents will not be able to switch to JEditor in the agent's view). Normal RTE/wiki editor will be displayed instead.

If you need JEditor in the agent comment field, enable the following module:

  • JEditor SD Agent Comment (com.jiraeditor.jeditor.ckeditor-sd-com-agent)

Please note that JEditor doesn't allow users to switch the editor to wiki mode in agent's interface.

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